Privacy Policy

This Privacy Policy explains what information Brayz collects, how we use it, and the choices you have. Brayz provides an AI phone assistant that answers calls for restaurants, takes orders and messages, and sends restaurants text alerts about them.

Information we collect

• Restaurant account information: names, email addresses and roles of the people who sign in, the restaurant's name, address, phone numbers, hours, menu, and settings.
• Mobile numbers and SMS opt-in records: the mobile number a restaurant enters for text alerts, and a record of each opt-in, confirmation, and opt-out: when it happened, how (dashboard or text reply), the wording agreed to, and the account and browser that submitted it.
• Calls to restaurants: the caller's phone number, call times, transcripts, call summaries and, where the restaurant enables it, call recordings.
• Orders and messages: items ordered, prices, pickup or delivery details including a delivery address when given, names callers provide, and messages callers leave.
• Guest preferences a restaurant keeps for returning callers (for example a name, saved address, or loyalty points), which callers and restaurants can ask to have deleted.
• Billing information handled by our payment processor; we do not store card numbers.
• Technical data: logs, IP addresses and device information needed to run and secure the service.

How we use information

• To answer calls, take orders and messages, and pass them to the restaurant.
• To send text alerts only to mobile numbers that opted in, and to keep records proving that consent and honoring opt-outs.
• To show restaurants their calls, orders, guests and insights in the dashboard.
• To bill for the service, provide support, and keep the service secure and working.

SMS opt-in data

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Mobile numbers and opt-in records are used only to deliver the text alerts you asked for and to show that you agreed to them. Text messaging originator opt-in data and consent will not be shared with any third parties, except the messaging providers that deliver the texts on our behalf.

Who we share information with

We share information only with service providers that run parts of Brayz for us, under agreements that limit their use of it: cloud hosting, telephony and text messaging, speech recognition and voice, AI language processing, payments, and a restaurant's own point-of-sale system when the restaurant connects one. We may also disclose information when required by law. We do not sell personal information.

Retention

We keep information for as long as a restaurant uses Brayz and as needed to provide the service. Restaurants control how long call recordings are kept. SMS consent records are kept as evidence of consent for as long as texts may be sent and for a reasonable period afterward.

Your choices

• Reply STOP to any Brayz text to stop text alerts, or turn them off in the dashboard.
• Restaurants can edit or delete guest information from the dashboard.
• You can ask us to access or delete information about you.

Security

We use access controls, encryption in transit, and audit logging of access to sensitive records to protect information.

Contact

For questions about this policy or your information, use the Help page in your Brayz dashboard, or reply HELP to any Brayz text. See also our Terms & Conditions.